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Production Styles

Your on hold script is your customer communication entry point - it speaks for you and communicates on your behalf.

Listen to industry specific real examples and observe how the ‘pain of waiting’ is greatly reduced and the experience for the caller is a pleasant one.

Commentary Format

This style is well received by callers as it is one of the most personable and relatable customer communications. This style portrays scenarios through first hand experiences of your business through the eyes of professional commentators. Voice artists present your topics in a highly descriptive and relaxed commentary that talk one-on-one with customers.

Ideal for: Accountant, IT, Professionals, CEO, Travel, Healthcare

Fast Facts

Often used as a quick top or tail support to other messages presented in short, verbal bullet points - a succinct style, ideal for calls to action. This style is easily mixed with other messages to add variety for the listener.

Ideal for: Real Estate, Retail, General Business, Financial, Hospitals, Medical, Pharmaceutical

Client Interview

The one-to-one interview style puts a voice to your company which is personal and engaging. This style provides an exclusive message presented in an authentic conversation over a range of topics, adding variety to the overall sound. Your business will have and expert, we will have a professional interview your expert to talk about the things that matter in your business to your customer.

Ideal for: Health and Fitness, Restaurant and Dining, Owner Operator, Financial Services, Salons and Spas

Conventional Production

This style is well suited when hold times are short, or a quick point needs to highlighted without all the detail. This style blends voice and music elements to add variety for the listener. It’s the most commonly form of message on hold delivery and it has been successful over many decades.

Ideal for: Pharmacies, Real Estates, Medical Centres, Hospitality

Which style is right for me?

Part of our process is to establish your audience profile. Based on our research results, a production style will then be selected to best communicate your message.

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5 Reasons to choose us


    We have been in business since 1986 and over time have serviced thousands of Australian businesses with innovative solutions.

    Our prices start at just a couple of dollars a day, with no equipment purchase, no start up fees, no hidden charges and no long term contracts.

    We specialise in producing quality driven audio productions announcements. We believe you will find our quality, reputation, and service is second to none.

    With our multi studio production house, we have the capacity to produce over 10,000 words a day with unrivalled technical expertise and finish.

    Telemallaudio has a dedicated and seasoned team of marketers, scriptwriters, voice-over actors and audio production specialists.

What Others Say

"I have found dealing with Message On Hold Company to be an absolute breeze... They kept me informed through the whole process... lightened my workload."

Andrew Sekel