Your on hold script is your customer communication entry point - it speaks for you and communicates on your behalf.
Listen to industry specific real examples and observe how the ‘pain of waiting’ is greatly reduced and the experience for the caller is a pleasant one.
This style is well received by callers as it is one of the most personable and relatable customer communications. This style portrays scenarios through first hand experiences of your business through the eyes of professional commentators. Voice artists present your topics in a highly descriptive and relaxed commentary that talk one-on-one with customers.
Often used as a quick top or tail support to other messages presented in short, verbal bullet points - a succinct style, ideal for calls to action. This style is easily mixed with other messages to add variety for the listener.
The one-to-one interview style puts a voice to your company which is personal and engaging. This style provides an exclusive message presented in an authentic conversation over a range of topics, adding variety to the overall sound. Your business will have and expert, we will have a professional interview your expert to talk about the things that matter in your business to your customer.
This style is well suited when hold times are short, or a quick point needs to highlighted without all the detail. This style blends voice and music elements to add variety for the listener. It’s the most commonly form of message on hold delivery and it has been successful over many decades.
Which style is right for me?
Part of our process is to establish your audience profile. Based on our research results, a production style will then be selected to best communicate your message.Contact our team